1. Made-to-Order Products
All of our products are made to order, which means they are individually crafted once you place your order. As these products are specially made for you, we do not accept returns or offer refunds for any reason other than a defect or damage to the product.

2. Right of Withdrawal
As our products are made-to-order, they are exempt from the EU’s 14-day right of withdrawal (cooling-off period). This means that once you place your order, you cannot return or cancel the product unless it is defective or damaged upon delivery.

3. Defective or Damaged Items
If you receive a product that is defective or damaged, please contact us within 14 days of receiving the item. We will arrange for a refund, replacement, or repair, depending on the nature of the issue.
To process your request, please provide us with clear photos of the defect or damage, along with your order number. Once we receive this information, we will assess the issue and provide a solution.

4. How to Request a Return for Defective or Damaged Products

  • Contact us within 14 days of receiving your item.
  • Send us an email at info@leathermount.com with a description of the issue and include clear images of the defect or damage.
  • We will provide you with instructions on how to proceed with the return or exchange.

5. Shipping Costs for Returns
If the item is defective or damaged, we will cover the cost of return shipping.

6. Contact Information
For any questions regarding your order or this policy, please don’t hesitate to contact us at info@leathermount.com.